Blogs

The industry's finest gurus, specialists, and experts offer their exclusive guidance, analysis, tips, and insights—all for the benefit of helping you level-up your customer experience and engagement skills.

Missed Service Opportunities in Industrial Equipment Manufacturing

Why do industrial equipment manufacturers often have to allocate a huge chunk of their sales budget as overtime to...

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Why CPQ is a huge time-saver for both customers and sales teams in 2020

sales, Sales Cycle, CPQ, Customer Experience, SAP CPQ, high-tech machinery, sales-to-order process, complex products, automobiles, product configuration, Configure, Price, and Quote, variant configurator

Leveraging a solution such as configure, price, and quote (CPQ) today positions brands on par with their competitors....

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Why field service implementations fail and what you could do about it

User enablement, Best Practices, FSM, successful field service management, FSM implementations, follow-up surveys, minimal viable product, phased approach, critical features, FSM project, hyper-specific requirements, information lookup, experienced FSM partner, new field service environment, economical prices, Field Service Implementation, Field Service Management, Field Service Challenges, remote access, effective FSM implementation, valuable insights, process change, aggressive rollouts, Field Service KPIs, implementation approaches, subscription-based pricing models, bottom line

Software implementations fall flat across varied industries and markets, but chiefly due to manual errors as opposed to...

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The Multiple User Store Options Available to Handle Single Sign-On Scenarios

SAP C/4HANA, Configure Price Quote, CPQ, Single Sign On, SSO, SAP S/4HANA Cloud, Active Directory Federation Service, Azure Active Directory, Mashup, SHA algorithm, ADFS, SAP IDP, Identity provider, OKTA, SSO URL, Azure AD, OKTA user store, user friendly, handshake, metadata file, helpdesk

Today’s advanced technology users are demanding single login capabilities, also known as single sign-on (SSO), to...

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Transporting changes between multiple tenants in SAP C/4HANA

production system, production system, SAP C/4HANA, Service Control workcenter, service profile, solution profile copy, source system, target system, tenant architecture, Test system, test system, transport content, Transport Management, Transport Request, Transport Route, two tenant architecture, two tenants, UI Adaptation changes, customizations, ECC, Business Configurations workcenter, Business Roles, configuration, crm, CRM, Language adaptation changes, Language Adaptations, Log Messages, on-premise solution, On Premise systems, C4HANA

SAP implementations are usually complex and involve a lot of customizations and configurations in order to meet the...

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5 reasons why your sales team needs a CPQ solution

price limits, pricing identification, pricing techniques, Processing time, professional quote generation, quotation, quote generation process, quote preparation, SAP C/4HANA, SAP ECC, SAP Sales Cloud, SAP Sales Cloud CPQ, Deal closing, ERP quoting, sales, Sales, sales numbers, sales teams, SAP, Callidus Cloud, Configure Price Quote, CPQ, customer response time, market experts, ordering apps

There is a saying that “Time is money,” and this is especially true for businesses where closing deals faster is of...

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The ABCs of Sales Acceleration with CPQ

purchase, quotation, quote acceptance, quote precision, SAP C/4HANA, SAP ECC, simple products, Sales, Sales Process, Sales quote, Sales Quote Management, sales teams, business use case, configurable products, Configure Price Quote, CPQ Process, CPQ software, customer choices, marginal discounts, Optimized quotation, C4HANA, SAP CPQ

We aim for and take action based on (even though subconsciously) social proof in all spheres of life—inclusive of how...

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The Power of a Single Click in SAP Signature Management by DocuSign

SAP C/4HANA, Signature Management, Signature Management System, Status Management, Deal Closure, Document Security, DocuSign, cloud

If you belong to the companies of today that believe in keeping things “current” and automate most processes and...

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Some Solutions to your SAP Service Pain Points to Bookmark for 2020

Out-of-the-Box features, SAP Cloud for Service, SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Cloud for Service, SAP Hybris Marketing, Service Order Creation, Service Technicians, Workflow Rules, Customer Service, Data Maintenance, Field Updates, Registered Products, Automatic Email Communications, Cloud for Service, Install Bases, Omni-Channel communication, SAP Service Cloud

In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty...

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Target your campaigns and messages to the right audience with SAP Marketing Cloud’s geo-location segmentation

SAP Hybris Marketing, Geo-Segmentation, Campaign Management, Multi-Channel Campaign Automation, SAP Marketing Cloud

For every successful marketing campaign, the right audience needs to be defined to ensure customer-oriented...

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Marketing Automation: Are All Your Campaigns Effective?

Predefined workflows, SAP CRM Marketing, segmentation, Advanced Marketing Tools, analysis-based follow-up, Campaign automation, Campaign Management, Campaign management, Contact lists, Customer Engagement, CUSTOMER ENGAGEMENT, Customer Relationship Management (CRM), Marketing, Marketing automation, Marketing campaigns, Marketing Integration, Marketing strategy, Multi-Channel Campaign Automation, SAP Marketing Cloud

In marketing, the strings of success are held by your target audience. And if that isn’t tricky enough, most campaigns...

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Key Features and benefits of the SAP C/4HANA solution

SAP C/4HANA, SAP Cloud For Customer, service, hci, hci_pi, sales, sap_cloud_for_customer, c4c, c4cintegration, cloud, cloud_for_customer, cloud_for_service, cloud_on-demand_and_saas, crm, customer_relationship_management, integration

Hello Everyone, I thought of sharing some high level key functions/benefits of a SAP C/4HANA (previously known ad SAP...

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