CRM or customer relationship management is essentially a set of tools and methodologies as well as strategies designed to enable efficient management of customer relationships in different business environments. Today’s market has a highly competitive business climate and it is the goal of companies to ensure that their most valuable assets—the customers—are served to utmost satisfaction. An SAP CRM service provides businesses with a means to cater to customers needs in a customizable, user-friendly, and fully integrated manner. SAP CRM offers the kind of implementation flexibility others have tried but simply have not been able to replicate. It allows for efficient and highly optimized customer relationship management that helps make sense of customer interactions in a way that enables the business to understand and cater to the needs and demands of their customers.
The SAP CRM service module is an enterprise tool used by a wide range of different businesses and organizations for a variety of business processes. It is part of the SAP business suite, allowing for customized and integrated implementation of business processes based on various CRM strategies. SAP CRM allows for quick and easy integration even with non-SAP systems, making it an incredibly flexible CRM platform for beefing up a company’s customer relations management strategy.
With an SAP CRM service module, you can stay connected with your customers, thus helping you create products and solutions that meet their needs and expectations. This valuable business tool also helps organizations create more accurate consumer profiles and provide or achieve a single face to the customer, where clients can get actual and regular information regardless of the channel through which they are contacting your business. SAP CRM is only one of several business management solutions offered in the SAP business suite, which includes product lifecycle management, supply chain management, supplier relationship management, and enterprise resource planning.
Author: Rajesh Bhayani & Sanjay Kotekar
About Rajesh Bhayani
Rajesh Bhayani is a Senior Consultant at Knack Systems with over 30 years of global experience in SAP Consulting, Procurement, Production Planning, and Training functions across Oil & Gas, Infrastructure, and EPC companies of world stature. He has handled key roles as Senior Consultant (SAP S/4HANA Project Leader), General Manager-Procurement, Group Procurement Manager, Head of Procurement & Materials Management, and Senior General Manager. Rajesh is proficient in evaluating functional demands and translating them into a business model. He has profound knowledge of all peripheral SAP Solutions & extensions and SAP S/4HANA POC system implementations. He is a Six Sigma Black Belt holder and ISO Internal auditor, skilled in re-engineering, process improvement, system implementation, and streamlining initiatives related to supply chain, general management, and procurement functions.
About Sanjay Kotekar
Sanjay is a Senior Consultant at Knack Systems with 15+ years of SAP experience, working in different industries. He is an SAP Certified Application Associate in S/4HANA Sales and has extensive consulting experience in implementation, pre-sales, and support. Sanjay holds an MBA in Marketing from Karnatak University and a BE in Mechanical Engineering from Karnataka University, Dharwad.