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About Customer Engagement and Commerce 2017

An exclusive customer engagement and commerce conference for SAP and SAP Hybris customers, involving special workshops, customer case studies, panel discussions, exhibitions, and networking with the thought leaders of the industry.

About Knack Systems and CEC 2017

Knack Systems is an exhibitor at CEC 2017. Join us at booth #530 and interact with our CEC experts to discuss how to revamp your customer engagement and commerce processes by leveraging our SAP Hybris cloud solutions, unique connectors, and accelerators. As a premium consulting firm, Knack Systems specializes in SAP CEC services, helping enterprises optimize their sales, service, marketing, and commerce capabilities.

Our Customer Sessions at the event

Sandy Reisenauer, Nature's Way, Tuesday, March 07, 2017 2:00 PM - 3:00 PM In this insightful session, hear how the U.S. leader in herbal medicine addressed its need to enhance its customer-centric strategy and eliminate an outdated homegrown Sales Information Portal (SIP). Come hear how Nature’s Way implemented SAP Hybris Cloud for Customer as its first step in eliminating a siloed working environment within its organization. By attending, you will gain invaluable insights from Nature’s Way into:

  • How the project progressed to streamline its internal processes
  • The pitfalls the company encountered along the way, such as over-engineered processes and a flawed integration approach, and learn about the methods and solutions used to overcome them
  • How the successful implementation delivered key benefits to the organization
  • How the company effectively integrated SAP Hybris Cloud for Customer with its back-end systems — SAP ECC — across its consumer and practitioner business units

Mike Burianek, Summit Electric Supply, Monday, March 06, 2017 4:00 PM - 5:00 PM Hear how Summit Electric Supply — an independent wholesale distributor of industrial electrical equipment — replaced its existing SAP CRM on-premise solution with SAP Hybris Cloud for Customer to vastly improve customer visibility for its inside sales and credit service teams. Attendees of this session will:

  • Learn the objectives and decisions that led to Summit’s switch, including enhancing its credit and customer service team’s ability to deliver timely and meaningful customer interactions
  • Understand how the back-end integration and mash-up tool within SAP Hybris Cloud for Customer made it a better hub for collaboration for Summit Electric Supply
  • Hear about newly added functionality that enabled mobility, Outlook integration, and features such as opportunity handling within the 28-week project
  • Get proven functional and technical tips and “gotchas” when implementing SAP Hybris Cloud for Customer

Demos to Sign Up For

Some exclusive demos we will be showcasing at the event:

  • Signature Management(Leveraging Docusign and SAP Hybris Cloud for Customer)
  • Service with Knowledge Management(Leveraging MindTouch & SAP Hybris Cloud for Customer)
  • Service with HANA Cloud Portal(Leveraging MindTouch & SAP Hybris Cloud for Customer)

Head to booth #530 for a live demo of your choice, or write to jitu.roy@knacksystems.com to schedule a personalized
demo at a time of your choice.

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