We are here to help your field service team.
Need a seamless understanding of your customer preferences?

Wish your back-office representatives, frontline field engineers, and technicians had a complete view of your customers’ service issues to identify and deliver potential resolutions?

With real-time information access and sharing, your field service teams can resolve service issues in real-time. We ensure that the field service management solutions you choose from us help you make the most of the skills and experience of an aging workforce and develop new talent.

The Complete Portfolio of Solutions Available for Field Service Management

• Service management – Be in charge of the entire umbrella of field services – from work orders and SLAs to agreements, guarantees, and service parts – and wireless integration and universal routing
• Enterprise mobility – Allow real-time communication among field engineers and the back office, enable rapid access to appropriate information, and make possible automated tracking of time and resources for precise, well-timed billing
• Resource scheduling – Shape up the programming of work orders to meet SLAs and boost first-time fix rates while curtailing costs
• Customer intelligence – Offer a distinct, all-inclusive source of customer-related data, including connections, sales orders, and opportunities, service agreements, installed base and supplies, previous work orders, and observations assembled from former communications
• Knowledge management – Assemble, save, track, and deliver information that field engineers and back-office agents can employ to fast overcome challenges
• Talent management – Control the recruiting, on-boarding, and continuous growth of your organization’s employees

How We Can Help

Right from call center support to field service and account management, Knack Systems has successfully helped customers adopt technology to craft more refreshing, omni-channel customer experiences. As we have done for multiple customers across the Entertainment, Manufacturing, CPG, and Life-Sciences industries, Knack Systems will help you grow and retain more customers through actionable insights, faster and more accurate resolutions, and proactive support.

Combining our business process expertise with the deployment of AI-backed ticketing applications, knowledge-ware, customer feedback platforms, analytics, and more, we can strengthen all areas of your service experience to include your call center, order desk, technical support, and maintenance/repair process.

• Over 20 years of customer experience and e-Commerce experience.
• Robust Center of Excellence for integrated customer experience solutions.
• Diversified experience in multiple industries.
• Ranked among the top global major Players for SAP CX.