We think this is one solution every business needs as, to satisfy today’s value-sensitive and technologically enlightened customers, you require the most efficient help desk and call center solutions available in the market.
Knack Systems is a leading service provider for SAP Cloud for Service solutions, having successfully completed projects ranging from the simplest deployment to complex business use cases. Knack Systems is an implementation and Value Added Reseller (VAR) for SAP Cloud for Service.
SAP Cloud for Service is a SaaS-based solution for customer service and support (CSS) from SAP, a longtime leader in the enterprise resource planning (ERP) and customer relationship management (CRM) space.
- Multichannel service ticket management across email, chat, phone, SMS, social media platforms, web self-service channels, and more
- Automation features allow Customer Service and Support departments to route, assign, and escalate messages within a single product framework
- In-Context social collaboration enables service representatives to quickly ask questions and communicate feedback regarding particularly difficult cases
- Real-time analytics capabilities help businesses understand key patterns across large volumes of customer complaints in order to uncover root causes and streamline CSS processes
- Full-featured mobile experience, so users can access the system and close out high-priority tickets while away from office
- Seamless integrations with SAP’s other web-based products, such as Cloud for Sales, as well as its popular on-premise systems, such as SAP CRM and SAP ERP
Why Knack Systems
- We’ve been awarded the SAP Recognized Expertise® designation for our competence in the area of Service Cloud Solutions within the United States
- We’ve been associated with SAP for over 20 years and are continually boosting our ample experience
- Firms of different sizes and belonging to a variety of industries rely on us to collar their IT undertakings
- None of our projects are like the previous ones — we tailor our implementations to suit the unique needs of our customers
Are you interested? Let’s get started!
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