Provide a more dependable omni-channel experience across the purchase cycle
Knack Systems brings to you the MindTouch<>Connect solution that empowers customer service reps to always offer more suitable content to customers across channels, allowing the decrease of service-interaction times, boosting the value of responses, and basically raising customer satisfaction levels.
MindTouch<>Connect administers appropriate information to customers and reps utilizing complex and natural-language search and conversion, content-classification mechanism, and strong analytics abilities. This empowers businesses to make more astute and targeted decisions about content and to amend support information in real-time. Together with other Knack Systems-implemented SAP solutions, MindTouch<>Connect enables customers to better govern their customer-service and employee-service communications in contact-center and self-service events and convert their users into specialists.
Knack Systems implements the most inclusive application portfolio for customer engagement and commerce. For more than two years now, Knack Systems’ customers have been helped positively by adding the MindTouch<>Connect to Knack Systems-implemented SAP software, enabling their companies to profit from elevated strategic value.
Why Go for MindTouch<>Connect from Knack Systems?
MindTouch<>Connect integrates with the SAP Hybris Service Cloud and SAP Hybris Social Engagement offerings implemented by Knack Systems as well as the SuccessFactors® Employee Central Service Center offering for the HR teams.
This integration with the Knack Systems connector enables businesses to provide a more dependable, omni-channel experience across the purchase cycle, helping them administer the vision, experience, and implementation required to connect with customers at the appropriate time with the appropriate offer.
The addition of MindTouch<>Connect to Knack Systems’ offerings portfolio allows our customers to provide an end-to-end digital experience.
With Knack Systems-implemented MindTouch<>Connect, businesses can acquire more data and understanding about customers across channels.
With the MindTouch<>Connect integrated to SAP Hybris Service Cloud and SAP Hybris Social Engagement Cloud, you can leverage the product help content you earlier generated to bolster each level of the customer’s purchase cycle: Marketing, Sales, Commerce, and Support.